Terms & Conditions

Returns Policy

Change of Mind

If you’re not 100% satisfied with your order, please contact us or email us at [email protected] Unfortunately, we cannot offer a direct exchange or refund for change of mind.

 

Out of Stock

If you purchase something and it’s out of stock, we’ll notify you ASAP and provide either a refund or store credit for another item.

 

Damaged Goods

If you receive damaged or broken goods we’re happy to refund you the cost of the goods. Just email us a photograph of the damaged products and we’ll be in touch to refund you.

There are to be no claims made on any products if they do not arrive to you in good condition due to heat damage  – these products are bought at your own risk taking into consideration weather conditions.

 

Food & Safety

All of our stock is packaged as per Australian Standards and in sealed containers and none is produced on our premises. It is stored safely and appropriately within correct temperatures. We ensure all of our suppliers and producers possess appropriate food registration and safe food handling certificates.

Shipping Policy

Shipping Cost

We offer a flat-rate Australia wide shipping price of $9.90 (including GST). International fees are by request.

Jude’s Foods will send your product within one working day of receiving confirmation of payment. If we are out of stock of a product we will contact you.

 

Shipping Time frames

Delivery usually takes from 2-10 working days, however we cannot guarantee this.

 

Shipping Company

Delivery of your order will be via either Australia Post or via courier – chosen at the discretion of Jude’s Foods. If you have specific delivery instructions please let us know via our contact page.

Frequently Asked Questions

What are the payment options?

We currently offer payment via PayPal, Credit Cards or direct Bank Deposit. We do not charge any fees for the use of these services.

 

Do your prices include GST?

Where applicable, the prices displayed on Jude’s Foods include GST.

 

Do your prices include shipping?

No. We offer flat-rate Australia wide shipping for $9.90 (including GST). This is added to the total price of the products you order.

 

How long will it take to get my order?

Delivery usually takes from 2-10 working days, however we cannot guarantee this. Delivery of your order will be via either Australia Post or courier – chosen at the discretion of Jude’s Foods. If you have specific delivery instructions please let us know via the contact us page.

 

What if my products are damaged when I receive them?

If your item is damaged during transit please send evidence (photo) and we will happily replace your item free of charge or a full refund will be given.

 

What are your Terms & Conditions of supply?

Our supply of products to you is subject to our Terms & Conditions, which must be agreed to as part of each order placement. Our Terms & Conditions may change over time, and so we encourage you to review them with each order.